Terms & Conditions
1. Use of our website
When using our website and placing orders through it, the Buyer agrees to:
i. Use our page only to make legally valid inquiries and orders;
ii. Do not place fraudulent or false orders;
iii. Provide the email address, postal address and / or other contact details in a true and accurate manner.
The Buyer declares to be over 18 years of age and to be legally qualified for binding themselves into contracts.
2. Availability of services
The articles available on this page will be sent to all countries. Shipping charges, including customs fees, where applicable, shall be borne entirely by the buyer.
3. Conclusion of the contract
The information on our page consists of an invitation to purchase.
We will have a contract for the purchase and sale of a product when your order is accepted by us. If your order is rejected by us, but an amount has been charged to your account, we will proceed to return the aforementioned amount.
Ownership of the products will be transferred to the buyer with the full payment of the price.
4. Availability of products
All orders for products are subject to availability. If there are difficulties in supplying products that are unavailable, we will contact you immediately. If there has been any payment, we will refund you the amount within 30 days.
Orders will be sent by registered mail, except for orders for items whose weight is less than 50gr or orders for items with a weight greater than that included specifically on the product page, which will be sent by regular mail without registration.
The order is processed within 5 business days after the receipt of the payment, unless stated otherwise in the Order Confirmation notification due to factors such as the current pandemic.
Delivery of the order will be made within 2 to 5 working days for Portugal, between 5 to 15 working days for Europe and between 10 and 30 days for the rest of the world.
By these means we warn you that, in the event that we become aware that it is not possible to comply with the delivery date within the deadlines indicated above for reasons that are external to us, the Buyer will be informed of this situation, and have the chance to proceed with the purchase or cancel the order, with full refund of the amount paid.
Once the order has been shipped, it will not be possible to make any changes to the name, address or telephone number and / or email provided by the Buyer. Any delay in shipping is beyond our responsibility and the amount paid for the order cannot be returned, even if the product does not arrive in time for a specific purpose that the Buyer wanted to assign to it (Eg birthday gift or any event).
7. Transmission of risk and ownership of products
The risks of the product will be the responsibility of the Buyer from the moment of its delivery.
8. Price and payment
The price of the products will be the one stipulated on our website, except in case of evident error.
Although we try to ensure that the prices indicated on our website are correct, errors may occur. If we detect an error in the price of any of the products ordered, the Buyer will be informed as soon as possible about the mistake, and will have an option to confirm the order at the correct price or cancel it. If it is not possible to contact the Buyer, we will consider the order as cancelled, and will proceed to a full refund of all amounts paid by the Buyer.
We are not obliged to supply any product at the lower incorrect price (even if the Order Confirmation has already been sent) if the error in the price is too obvious and unambiguous, and may have been recognized by the Buyer as being an incorrect price.
Prices on the website include VAT, but exclude delivery charges, which are added to the total price in the shopping cart.
Prices can be changed at any time. However, changes will not affect orders if a Shipping Confirmation has been sent.
When the Buyer does not open the door, the address provided is wrong or there is any other factor pointed out by the Post Office that is responsibility of the Buyer and that compromises the effective delivery of the order, we will contact the Buyer by the email provided. We will send a photograph of the returned package, requesting that your shipment be repaid. If the Buyer declares that they do not want the good and if it is in perfect condition, the price will be refunded. If the Buyer does not respond to our email within 30 days, the request for reshipment cannot be revoked at a later date and the entire amount paid for the order and the products will be considered ours by right.
9. Exchange and return policy
I. Right to withdraw from the contract
When entering into a Contract as a consumer, the Buyer has the legally established right to terminate the Contract within 14 days of its conclusion, without having to give any reason for their decision and without incurring any costs. The free withdrawal period expires 14 days after the date on which the Buyer, or third parties designated by the latter, receive the goods. In the case of several goods in a specific order delivered separately, the free withdrawal period expires 14 days after the date that the Buyer, or third parties - other than the carrier - designated by the Buyer, receive the package of the last product of the order.
To exercise the right to freely terminate the contract, the Buyer must contact us informing of their decision to terminate the Contract through an unmistakable statement sent by email to firstname.lastname@example.org
Effects of free termination of the contract: when terminating the contract, the Buyer will be entitled to a refund of the amount paid for the products, excluding shipping costs and customs fees that the Buyer might have paid directly to the tax authorities of their country. This will be complete within a maximum period of 14 days from the day we receive the products. The refund will be made using the same payment method used for the initial purchase.
The refund of the amount will be retained until the goods are returned, which must be listed back in the same packaging and with a level of packaging similar to the original, so as not to jeopardize the integrity of the products.
The Buyer is responsible for the direct cost of returning the products. The possible customs fees for the entry of the shipment in Portugal are the sole responsibility of the Buyer and the amount of these fees will be deducted from the amount of the products to be returned.
II. Defective products
In cases where the Buyer considers, at the time of delivery, that the product does not comply with the terms of the Contract, they must contact us within 30 days.
As legally established, as an alternative to the cancelling of the contract (and the consequent return of the asset and refund), you can ask for the replacement of the product, or for the reduction of the price accordingly. The refund of the price, the replacement of the product or the reduction of the price paid will be carried out as soon as possible and, in any case, within 30 days after the Buyer's request for compliance with the goods conformity.
Variations that should not be considered defects: Products sold, particularly handmade products, are often characterized by the natural materials used in its production. These characteristics, such as variations in grain, texture, knots and colour, will not be considered as defects or damages. We only use selected products of the highest quality, but natural characteristics are inevitable and must be accepted as part of the individual aspect of the product.
10. Force majeure causes
We will not be responsible for any situation of non-compliance or delay of our contractual obligations that is motivated by force majeure circumstances.
The force majeure is characterized by any act, event, failure to exercise, omission or accident beyond our control, including, among others, the following:
1. General strike, or other forms of protest that significantly affect the country;
2. Public order disturbances, revolts, invasions, terrorist attack or threat, war (declared or not) or war threat or preparation;
3. Fire, explosion, storm, flood, earthquake, collapse, epidemic or any other type of natural disaster;
4. Inability to transport, ships, airplanes, motorized transport or any other means of transport, public or private;
5. Inability to use public or private notification systems.
Our mandatory obligations due to Contracts will be considered suspended during the period in which the Force Majeure situation remains in force, granting an extension of the period for the fulfilment of these obligations equal to the duration of the situation of Force Majeure. We will use all possible means at our disposal to end the situation of Force Majeure or to find a solution that allows us to fulfil our obligations under the contract, despite the situation.
The absence of any request and pressure from our part towards the client, demanding the fulfilment of any of the obligations assumed by them under a Contract and its Conditions, or the lack of exercise by our part of the rights and actions provided to us by the terms of Agreement and Conditions will not mean a waiver or any limitation of those rights or actions, nor will exonerate the consumer from fulfilling its obligations. No waiver, on our part, of a right or concrete action will imply the complete waiver of our rights or actions derived from the Contract or Conditions. In this regard, no waiver, on our part, of any of the present Conditions or the rights or actions derived from the Contract will take effect, unless it is expressly established that this is a waiver, that is formalized and communicated to the customer, in writing.
12. Partial revocation
If any of the present conditions or provisions in our contract are declared null and void by a definitive decision of the competent authority, the remaining terms and conditions of the contract will be kept in effect without being affected by the declaration of nullity.
13. Right to unilaterally change contractual conditions
We reserve the right to revise and modify the present conditions at any time. The Consumer complies with the policies and conditions in force at the moment they use this Web Page or place their order, except when it is necessary by law to make changes with retroactive effects. In this case, these changes might affect the orders that they have previously submitted.